Frequently Asked Questions
What is your returns policy?
All sales are final. We do not accept returns or offer refunds under any circumstances. Please ensure you are fully satisfied with your selection before completing your purchase. If you have any questions prior to ordering, please contact us before placing your order.
How long does delivery take?
Standard UK delivery takes 3–5 business days.
Do you offer free delivery?
Yes! We offer free local delivery to customers within 5 miles of Gillingham, Dorset. We also offer free standard shipping on all UK orders of £50 or more.
What are your delivery charges?
Local delivery (within 5 miles of Gillingham, Dorset): Free
Standard UK shipping: £4.99 (free on orders over £50)
Express UK shipping: £6.99
Can you make specialised orders?
Yes! We are open to taking custom orders, as a small business the lead time on this will depend on what you are specifically looking for. For more information, please email us at harbowes.
Do you offer gift wrapping?
Not at the moment, but it's something we're looking into! Keep an eye out for updates.
What are your products made from?
Our hair accessories are handcrafted using a combination of grosgrain ribbon, satin ribbon, organza ribbon, acrylic pearls, and metal alligator clips. We carefully select our materials to ensure a beautiful, quality finish.
Are your products safe for children?
Our accessories are suitable for children aged 3 and above. However they can be used in younger children's hair, but as with all small accessories, parental supervision is recommended for children. Please ensure accessories are used appropriately and are not left unattended with very young children.
How do I care for my hair accessories?
To keep your Harbowes accessories looking their best, please keep them dry and avoid contact with water, perfume, or hairspray. Do not machine wash.
How do I track my order?
Once your order has been dispatched, you'll receive an email with your tracking information.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make any changes. We'll do our best to help before your order is processed.
How do I contact you?
You can reach us via the contact form on our website or by emailing us directly at harbowes@gmail.com.